In order to better serve the needs of users and provide timely guidance and after-sales service, we adhere to the spirit of "pursuing high quality, high quality, and customer satisfaction in everything". We make the following commitments to our customers based on the principle of "thoughtful service and reliable product quality":
1、The manufacturing and testing of the product comply with national standards.
2、The product is tested by professional inspectors to ensure that all indicators meet your requirements.
3、If there are any quality issues with the products we provide during the warranty period, we are willing to take full responsibility.
We guarantee that the products provided will be delivered to the designated location according to the requested time. If your company has special requirements for early completion, we can negotiate with your company to ensure timely satisfaction of your needs.
If any problems (including appearance damage) are found in the goods provided by the supplier after unpacking, they must be resolved in a way acceptable to the user: timely repair, replacement, or exchange for brand new products.
During the warranty period, if the same equipment and quality problem cannot be used normally after three consecutive repairs, we promise to replace it with a new equipment of the same brand and model, and provide "three guarantees" service for product quality. Outside the warranty period, only the cost of spare parts will be charged for equipment replacement and maintenance, and no labor, technical, or service fees will be charged.
1、Pre sales service. Establish a dedicated sales and service organization, and the company will arrange relevant professionals to be on site to teach correct and timely use.
2、Selling services. To prevent unnecessary losses caused by improper use by users, the company will send relevant technical personnel to the grassroots level to provide technical guidance to users during the product usage process. Ensure proper use of the product, allowing users to use it safely and with peace of mind.
3、after-sale service. Our company responds to maintenance services within 2 hours and arrives at the site for repairs within 12 hours. In order to provide better after-sales service for our products and promptly receive feedback from customers, we have a dedicated after-sales service hotline in Yibin xxxxxx， Professional personnel answer and promptly record feedback, and provide solutions to problems. If on-site guidance is needed, the company will arrange relevant professionals to provide timely guidance at the designated location within 24 hours.
4、After sales service statement: All services provided by our company are free of charge.
1、After the normal operation and acceptance of the equipment, our company will assign professional engineers to provide on-site maintenance and operation training for your unit without personnel restrictions. The company organizes training twice a year. The training content includes: knowledge of correct operation and use of equipment; Identify primary faults and necessary recovery methods; Common troubleshooting methods.
2、Regularly dispatch professional personnel to the owner's premises to inspect the operation of the equipment. Adopting a combination of "consultation system" and "reward and punishment system" to thoroughly solve the problems that arise.
